Claims and Grievance

A named advisor from intimation to settlement

No call centre queue. Whoever sold you the policy handles the claim, end to end.

Hey there! What's your name?

How to file a claim

1

Call your advisor

Tell them what happened as soon as it is safe to. Early intimation matters more than paperwork at this stage.

2

We intimate the insurer

Your advisor raises the claim on your behalf and shares the document checklist for your product.

3

We coordinate the survey

Garage or hospital desk, surveyor visit, follow-ups with the insurer, all handled by us, not you.

4

Settlement

Paid directly by the insurer. We never hold or route your claim money.

Documents you will need

Varies by product. Pick yours below; your advisor confirms the exact list once the claim is open.

•

Copy of the policy document

•

RC copy of the vehicle

•

Driving licence

•

FIR, for theft or third-party injury cases

•

Repair estimate or invoice from the garage

Claims questions

Turnaround across our book is quick once documents are complete. Motor repairs can run longer depending on parts availability.

No. Your named advisor is the single point of contact, from intimation through to the settlement being paid into your account.

We review the rejection reason with you and, where the grounds are contestable, help you file a representation or escalate through IRDAI grievance channels.

Need to start a claim right now?

Call the number below. It reaches a person, not a menu. Unhappy with how a claim or policy was handled? Raise a grievance and we respond within 14 days.

1800 572 2690support@inslab.ioRaise a grievance

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