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Every grievance is redressed within 14 days of receipt, with the IRDAI kept informed as required.
INS-LAB Pvt Ltd Customer Grievance Redressal Procedure: grievance lodgment stage.
In accordance with the Insurance Regulatory and Development Authority of India (Registration of Corporate Agents) Regulations, 2015, INS-LAB Pvt Ltd shall ensure redressal of customer grievances within 14 days of receipt and keep the Insurance Regulatory and Development Authority ("Authority") informed about the nature, number, and details of such complaints in the specified format. If a customer is not satisfied with the redressal process, they may escalate the matter to the Ombudsman.
Customers can reach out to our customer service desk at support@inslab.io for any feedback or concerns. We are committed to thorough reviews and transparent communication, keeping customers informed of any necessary updates throughout the resolution process.
Escalation
If you do not receive a response, or if the resolution does not meet your expectations within 48 hours, you can escalate your concerns to our Principal Officer, Mr. N R Lakshminarayana, by writing to po@inslab.io. We will conduct an internal investigation and provide a detailed response within 14 days of receiving your communication at this email address.
Customer service toll free
If you are not satisfied with our services and wish to file a complaint, please do not hesitate to contact our 24/7 toll-free helpline.
1800 572 2690Send us the details of your complaint along with your policy number in the message field. We acknowledge every submission and respond within 14 days.
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